We want you to be completely happy with your purchase. If your order doesn't work out, we offer returns and refunds under the conditions outlined below.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from stains, damage, makeup, perfume, or other signs of use
- Returned with its original packaging, where applicable
Please contact us through Etsy before sending any item back. Do not return an item without contacting us first, as we need to provide the correct return instructions.
Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If the return is approved, the refund will be issued to the original payment method.
The refund amount may exclude the original shipping cost unless the return is due to an error on our part or the item arrived damaged or defective.
Wrong Size
If you ordered the wrong size, you may contact us within 14 days of delivery to request a return.
The item must meet our return conditions above. The buyer is responsible for the return shipping cost for size-related returns.
We strongly recommend checking the size chart before placing your order. If you're unsure about the best size, feel free to message us before purchasing.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Please send clear photos of:
- The damaged or defective area
- The complete item
- The packaging, if it was damaged during shipping
If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, return, or full refund.
Wrong Item Received
If you receive an item different from what you ordered, please contact us within 7 days of delivery.
We will work with you to arrange a return and provide a replacement or refund as appropriate.
Custom & Personalized Orders
Custom or personalized products are eligible for a return or refund only if they arrive damaged, defective, or significantly different from the agreed customization.
We cannot be responsible for mistakes in personalization details provided by the buyer.
Return Shipping
For returns due to change of mind, sizing, or personal preference, the buyer is responsible for the return shipping costs.
If the return is due to an error on our part, such as receiving the wrong or defective item, we will work with you regarding the return shipping.
Items That Cannot Be Returned
Items that have been worn, washed, altered, damaged, stained, or otherwise used may not be eligible for a refund.
For hygiene reasons, please ensure all returned garments are clean, unworn, and in resalable condition.
How to Request a Return
Please contact us through Etsy Messages within the applicable return period and provide:
Order number + reason for return + photos (if applicable).
We aim to respond within 24–48 hours and will guide you through the return process.
Important
Please contact us before sending your order back. Returns sent without prior approval may not be accepted.
We appreciate your cooperation and always aim to handle returns and refunds fairly, quickly, and professionally.
Thank you for shopping with us and supporting our small family business. ❤️